Thank you for choosing MONSTER MOUNT! Please take a moment to review our shipping policy to understand how we fulfill orders, estimated delivery times, and other important information regarding shipping.

Order Processing:

• Once an order is placed, it typically takes 1-3 business days for us to process and fulfill it. During peak seasons or sales, processing times may be slightly longer, but we always strive to get your order out as quickly as possible.

Shipping Costs:

• Shipping cost vary based on product and promotions

Estimated Delivery Times:

• Estimated delivery times vary depending on your location.
• Most orders are delivered within 3-7 business days after they've been shipped.
  

Order Tracking:

• Once your order has been shipped, you'll receive a shipping confirmation email with tracking information.
• You can track your order using the provided tracking number through our website or directly on the shipping carrier's website.

Shipping Delays:

• While we strive to meet our estimated delivery times, there may be instances where unforeseen circumstances cause delays in shipping. These circumstances may include but are not limited to weather conditions, customs delays, or carrier issues.
• If your order is experiencing a significant delay, please don't hesitate to reach out to our customer support team for assistance.

Lost or Stolen Packages

• We take great care in ensuring that your order reaches you safely. Once your package is handed off to the carrier (e.g., USPS, FedEx, UPS), the responsibility for delivery lies with the carrier. However, we understand that sometimes issues such as lost or stolen packages can occur.

Lost Packages:

• If your package is marked as "delivered" but you have not received it, please check with your neighbors, mailbox, or building management, as it may have been left in an alternate location.
• If after 7 days, the package is still not found, please contact the carrier directly to initiate a claim. Carriers often have tracking information and can assist with investigations into lost shipments.

• We are unable to provide a refund or replacement for packages that are reported as lost but marked as "delivered" by the carrier. It is highly recommended that you track your package and contact the carrier promptly in such cases.

Stolen Packages:

• If your package is stolen after delivery, we recommend filing a police report and contacting the carrier immediately.
• We do not assume responsibility for stolen packages once they are confirmed delivered. We advise customers to ship to a secure location (e.g., a work address, secure mailbox, etc.) to minimize the risk of theft.
  

False Claims:

• We reserve the right to deny any claim if we suspect it is fraudulent or if the information provided is inconsistent with the carrier’s tracking data.
• We work closely with carriers to investigate lost or stolen packages. If we detect any irregularities or discrepancies in claims, we may request additional documentation or refuse to process the claim.
• Any claim for lost or stolen packages will be handled in accordance with the carrier's investigation process, and we cannot issue refunds or replacements until the carrier's investigation is completed.

Address Accuracy:

• It is the customer's responsibility to provide accurate shipping information. Please double-check your shipping address before placing your order to avoid any delays or misdeliveries.
• If you realize you've provided an incorrect shipping address, please contact us as soon as possible. We'll do our best to update your information before the order is shipped.

Questions or Concerns:

• If you have any questions or concerns about our shipping policy, or if you need assistance with your order, please don't hesitate to contact our customer support team. We're here to help!

By placing an order with MONSTER MOUNT, you agree to our shipping policy as outlined above. Thank you for choosing us for your shopping needs!